Support
How to reach us
RiskAlign is currently in a controlled pre-pilot stage. Support hours, response expectations, escalation and continuity arrangements for a named engagement are agreed before activation and must match the operating capability in place at that time.
Security & incidents
Suspected vulnerability, credential exposure or data concern.
security@riskalign.app · see vulnerability disclosure policy
Severity model
The categories below support triage. They do not create a public response or resolution SLA. Any customer-specific targets are agreed separately and only after the relevant support and escalation route has been exercised.
- S1 — Service down / critical
Operator console unreachable, sign-in broken, or a material security or data-integrity issue in progress.
- S2 — Major degradation
A core surface (risk register, controls, KRIs, audit trail) is materially unavailable or incorrect.
- S3 — Question or minor issue
How-to questions, cosmetic issues, low-impact bugs or feature requests.
Live platform status and recent incidents are on the status page. Full operational metrics, where available and evidenced, are on the metrics page. To unsubscribe from RiskAlign emails, use the link in any message we send you or visit /unsubscribe.